Terms & conditions.

these terms and conditions form an agreement between you and hsuart ("we", "us", "our"). by browsing our website, creating an account or placing an order, you agree to these terms and to our privacy policy. if you do not agree, please do not use the site.

• you must be at least 18 years old, or have a parent or guardian’s permission
• the information you provide must be accurate and complete
• you are responsible for keeping your password confidential and for all activity on your account
• we may suspend or close accounts that break these terms

• colours may look slightly different depending on your screen
• handmade and original works can show natural variations in texture and finish
• dimensions are approximate and listed without frames unless stated
• each original is unique, so availability is only guaranteed once your order is confirmed

• prices are shown in the currency displayed on the site
• shipping costs and applicable taxes are shown at checkout before you pay
• we may change prices at any time, but not after your order is confirmed
• if a work is listed at an obviously incorrect price, we may cancel the order and refund you in full
• payment is taken when you place your order, through our secure payment providers

placing an order is an offer to buy. a contract is formed when we send you an order confirmation email. we may decline or cancel an order, for example if a work is no longer available, there is a pricing error or we suspect fraud. if we cancel, you will receive a full refund.

• estimated delivery times are shown at checkout and in your confirmation email
• works are packed and crated to fine-art standards and insured until delivery
• risk passes to you when the work is delivered
• for international orders, customs duties and import taxes are the buyer’s responsibility unless stated otherwise
• please inspect your delivery on arrival and report any damage within 48 hours, with photos of the work and packaging

• you may return a work within 14 days of delivery, in its original condition and packaging
• please contact us before sending anything back so we can arrange a safe return
• commissioned, custom-sized or personalised works cannot be returned unless faulty
• return shipping is paid by you, unless the work arrived damaged, faulty or not as described
• refunds go back to your original payment method within 14 days of us receiving the return

these terms do not affect your statutory rights as a consumer.

original artworks are supplied with a certificate of authenticity. limited-edition prints state their edition size and number. if you have any question about a work’s authenticity or provenance, please contact us before purchase.

all content on this website, including images, text, logos and designs, belongs to hsuart or the artists we represent. when you buy an artwork you own the physical work, but copyright and reproduction rights stay with the artist unless agreed otherwise in writing. you may not copy, reproduce or use our content commercially without permission.

• do not use the site for unlawful or fraudulent purposes
• do not attempt to interfere with the website’s security or performance
• do not scrape, copy or harvest content or data
• do not submit false information or impersonate others

to the fullest extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the price you paid for it. nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

we are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, transport disruption or government action. we will let you know as soon as possible and do our best to minimise the impact.

these terms are governed by the laws of the country in which hsuart is registered. if a problem arises, please contact us first and we will do our best to resolve it quickly and fairly. if you are a consumer, you also keep any mandatory protections given by the law of the country where you live.

we may update these terms from time to time. the version published on this page when you place an order is the one that applies to that order.

if you have any question about these terms or an order, please reach us through our contact page.